Fast track & Vip terminal at Changi Airport

Our services are available for almost every airline – arriving, departing, or transiting through Terminals 1, 2, 3 and 4.
RSBU TRAVEL

JetQuay

JetQuay is the pinnacle of VIP service at Singapore Changi Airport, designed for travelers who prioritize privacy, comfort, and seamless travel experiences. Whether you're looking for VIP attention amidst the lively atmosphere of Changi's main terminals or you're drawn to the unparalleled privacy of the JetQuay CIP Terminal, we've tailored our services to make every part of your journey smoother and more enjoyable. Our offerings cater to both the business traveler and the luxury seeker, providing personalized check-in, careful baggage handling, and efficient immigration and customs clearance.

JetQuay services

The JetQuay at Singapore Changi Airport offers a range of premium services designed to provide a seamless and luxurious travel experience for passengers, they include:

Private Check-In and Baggage Handling

Personalized check-in services where guests can have their baggage processed and boarding passes issued away from the main terminal crowds.

Lounge Access

Access to private lounges equipped with comfortable seating, refreshments, entertainment, and shower facilities, providing a place to relax or work in privacy.

Immigration and Customs Clearance

Dedicated immigration and customs facilities within the terminal to ensure a quick and private process for entering or leaving the country.

Baggage Reclaim Assistance

Assistance with baggage collection for arriving passengers, providing a hassle-free end to the journey.

Private Transfer to and from Aircraft

Passengers are transported directly to and from the aircraft in luxury vehicles, bypassing the regular boarding gates and jet bridges used by the main terminals.

Concierge Services

Personalized concierge services to assist with travel arrangements, hotel bookings, transportation, and any special requests.

Meeting and Conference Facilities

Security and Privacy

Availability of private rooms and conference facilities for business travelers needing to conduct meetings on the go.
Enhanced security and privacy for travelers who prefer discretion, including celebrities, business executives, and other VIPs.
RSBU TRAVEL

Packages

The JetQuay at Singapore Changi Airport offers a range of premium services designed to cater to the diverse needs of travelers. Here's a brief overview of the services categorized by their offerings and where they are provided:

JETSIDE

Meet and Greet, Baggage assistance, Electric Buggy, Private Immigration, Lounge Usage, Limo Transfer on Tarmac, Vip Room with Butler Services (Bottle of Champagne, Canapes)
Avoid the crowds and revel in true privacy with Jetside. Whether you’re arriving or departing, travel in a limousine to and from the gate via the tarmac. Circumvent the long immigration queues and baggage checkout. Instead, enjoy the full suite of lavish facilities available at the CIP terminal. From complimentary usage of a suite with an en-suite bathroom and a personal butler, to champagne and light refreshments.

GATEWAY WITH BUGGY

Meet & Greet service in main Airport terminal (Escort only, with electric buggy within transit)
Relax in luxury as JetQuay’s world-class facilities calm you before your flight. Equipped with a dedicated check-in and immigration clearance area, sit back as the hardest parts of travel are settled for you.
As the choice terminal for private jets, JetQuay is equipped and furnished with a comprehensive suite of top-notch VIP services, including dedicated airline check-in and Immigration clearance, and a well-appointed lounge to wine and dine before your flight. Whether it’s complete privacy or special requests, the JetQuay team is ready to help you stay stress and hassle-free.
Upon request

PRIVATE JETS

Handled by a private jet charter company, VIP Meet & Greet service with tarmac private limousine transfer to CIP Terminal with In-house immigrations and customs clearance, dedicated check-in counters, baggage assistance

QUAYSIDE

GATEWAY

Meet & Greet service in main Airport terminal (Escort only, no electric buggy)
Meet and Greet, Baggage assistance, Electric Buggy, Private Immigration, Lounge Usage
Avoid the crowds and revel in true privacy with Jetside. Whether you’re arriving or departing, travel in a limousine to and from the gate via the tarmac. Circumvent the long immigration queues and baggage checkout. Instead, enjoy the full suite of lavish facilities available at the CIP terminal. From complimentary usage of a suite with an en-suite bathroom and a personal butler, to champagne and light refreshments.
The network of terminals at Changi Airport can be bewildering for travellers. Let our dedicated JetQuay representative escort and assist you through the travel channels.
from 120$
from 350$
from 1800$
from 450$
You may see the whole experience of JetQuay in our video:
* - RSBU Pte. Ltd.
WHY CHOOSE OUR SERVICE

We Make Sure That Your Every Trip Is Comfortable

Comprehensive luxury travel and MICE services
Personalized concierge service 24/7
Exclusive services
Unbeatable local knowledge
Deep understanding of the world of luxury & business travel
Awards and recognition
On Singapore market from 2013*

Awards

FAQ
The VIP experience begins the moment you step off the plane. With Gateway, JetQuay’s Guest Relations Officer will meet you at the aero-bridge’s exit upon arrival. Move through the crowds with ease as our dedicated team assists you through immigration, baggage claims, and customs to your preferred choice of transportation.

Arrival

Welcome to Singapore Changi Airport
Be greeted by a dedicated Guest Relations Officer at the aerobridge’s exit.
Be escorted through the Main Terminal for Immigration Clearance, and to the baggage belt for baggage collection.
Additional porter service is available upon request.
Our Guest Relations Officer will coordinate with your Chauffeur or receiving party at the Arrival Hall for pickup.
Thank you and we hope to see you again
From the moment you reach the terminal to your journey with your airline – start your trip right as our Guest Relations Officer greets you at the kerbside. Breeze through check-in and immigration clearance before settling down in the airport lounge or at your boarding gate.

Departure

Welcome to Singapore Changi Airport
Be greeted by a dedicated Guest Relations Officer along the kerbside at the Main Terminal (Departure Level).
Be escorted through the check-in counter at Departure Hall for baggage check-in and collection of Boarding Pass.
Be escorted through the Immigration Counters. GST refund service is available upon request.
Our Guest Relations Officer will send you off to the Departure Gate or your choice of Transit Lounge. Additional stops are chargeable at additional event rates.
Thank you and we hope to see you again
Breathe easy between transits – our Guest Relations Officers are here to settle you in. From meeting at the aerobridge upon arrival, you will be escorted to the transfer desk, airline lounge, or your connecting flight.

Transit

The VIP experience begins the moment you step off the plane. With Quayside, JetQuay’s Guest Relations Officer will meet you at the aero-bridge’s exit upon arrival. Move through the crowds on an electric buggy as you’re brought to the CIP Terminal for immigration clearance at a dedicated Immigration and Customs counter. Before heading off, freshen up and relax in our world-class lounge as we retrieve your baggage and make arrangements for your transportation to the city.

Arrival

Welcome to Singapore Changi Airport
Be greeted by a dedicated Guest Relations Officer at the aerobridge’s exit, then escorted via electric buggy to our CIP Terminal.
Welcome to JetQuay Cip Terminal
Sit Back and Relax in Our Premium Lounge
Our Guest Relations Officer will escort you to your limousine at the porch.
Thank you & we hope to see you soon at JetQuay
Enjoy a hassle-free experience through our in-house Immigration for clearance.
Enjoy exclusive facilities while our team retrieves your checked baggage.
Experience ease the moment you step into our lobby, where JetQuay’s Guest Relations Officer will greet you and direct you to our lounge. Don’t worry about your baggage – our team will handle all the check-in formalities while you relax and enjoy the exclusive facilities available. Then, be escorted to your departure gate on our electric buggy before boarding your flight.

Travellers who have booked a round trip may also enjoy complimentary parking for up to 3 days.

Departure

Welcome to JetQuay Cip Terminal
Be greeted by a dedicated Guest Relations Officer at CIP Terminal. All departure formalities will be arranged by us (check-in,baggage handling, etc).
Sit Back and Relax in Our Premium Lounge And Enjoy Exclusive Facilities.
Our Guest Relations Officer will guide you through our in-house Immigration for clearance and security screening.
Be escorted via electric buggy to the Boarding Gate for your departure flight.

Pre-boarding procedure will be conducted at the gate.
Thank you & we hope to see you soon at JetQuay
GST refund and baggage wrapping services are available upon request.
Rest and relax between transits with top-notch facilities that elevate your travel journey. Upon arrival, meet one of JetQuay’s Guest Relations Officers at the exit of the aerobridge. Get escorted via electric buggy to our dedicated CIP Terminal where you can unwind in our premium lounge. Once you’re refreshed, be driven to the Boarding Gate, before heading off for your transit flight.

Transit

Avoid the crowds and revel in true privacy with Jetside. Whether you’re arriving or departing, travel in a limousine to and from the gate via the tarmac. Circumvent the long immigration queues and baggage checkout. Instead, enjoy the full suite of lavish facilities available at the CIP terminal. From complimentary usage of a suite with an en-suite bathroom and a personal butler, to champagne and light refreshments.

Arrival

Welcome to Singapore Changi Airport
Be greeted by a dedicated Guest Relations Officer at the aerobridge’s exit, then escorted via electric buggy to the nearest Tarmac Entrance.
Cruise through Singapore Changi Airport via Tarmac to CIP Terminal.
Welcome to JetQuay Cip Terminal
Indulge in a glass of champagne served by your personal butler in the VIP SUITE while our team retrieves your checked baggage.
Enjoy a hassle-free experience through our in-house Immigration for clearance.
Avoid the crowds and revel in true privacy with Jetside. Whether you’re arriving or departing, travel in a limousine to and from the gate via the tarmac. Circumvent the long immigration queues and baggage checkout. Instead, enjoy the full suite of lavish facilities available at the CIP terminal. From complimentary usage of a suite with an en-suite bathroom and a personal butler, to champagne and light refreshments.

Departure

Welcome to JetQuay Cip Terminal
Be greeted by a dedicated Guest Relations Officer at CIP Terminal. All departure formalities will be arranged by us (check-in,baggage handling, etc).
Indulge in a glass of champagne served by your personal butler in the VIP SUITE.
Our Guest Relations Officer will guide you through our in-house Immigration for clearance and security screening.
Cruise through Singapore Changi Airport via Tarmac to the Main Terminal.
GST refund and baggage wrapping services are available upon request.
RSBU Travel ⓒ 2024
When considering booking a service with JetQuay, here are the key points to keep in mind regarding their rates and service conditions:

Rates and GST: All rates are quoted in USD and are subject to a 9% Goods and Services Tax (GST), effective from January 1, 2024.

Service Duration: The maximum duration for completion of both Gateway & Quayside services is 75 minutes. Services exceeding this duration will incur an additional event charge.

Surcharges:
○ A 15% surcharge applies for flights arriving or departing between 20:00 hrs to 07:00 hrs.
○ A 15% surcharge is also applicable for bookings made on the same day of travel.
○ Services for Terminal 4 are subject to a surcharge of S$100 per way.
○ Additional stops are charged as new events.
○ Peak season surcharges of 15% apply on the eve of and on public holidays.
○ Specific dates attract a 20% surcharge, including periods around New Year, Chinese New Year, the Airshow, Formula One, Christmas, and their respective dates in 2023-2025.

Children and Baggage:
○ Children aged 0 to 24 months are not charged. Children above 24 months are considered full paying passengers.
○ Baggage handling is limited to 2 pieces per passenger. Additional bags are charged at $50 per bag. Odd-sized luggage may incur extra charges.

Non-travelling Parties: Limited to 2 persons per event booking, with additional persons chargeable at $50 per person.

Amendments and Cancellations: Flight amendments or cancellations made less than 48 hours before the service date and time are charged in full. This also applies to no-shows.

Flight Delays: A 50% surcharge applies for prolonged flight delays (>6 hours).

Authority and Responsibility:
○ The Immigration & Checkpoints Authority of Singapore has final authority on granting priority clearance.
○ Passengers must ensure they are at the correct terminal (CIP Terminal) for departure. RSBU Travel is not responsible for no-show fees due to departure from the wrong terminal.

Restrictions: Departure through the CIP Terminal is not available for Low-Cost Carriers, including United Air. Check with RSBU Travel for restrictions related to other airlines.

Arrival Time: Passengers are required to arrive at the Jet Quay CIP Terminal at least 120 minutes before the scheduled departure time.
TERMS & CONDITIONS