Fast track & VIP terminal at the airport
Our services are available for almost every airline – arriving, departing, or transiting through Terminals 1, 2, 3 and 4.
RSBU TRAVEL
JetQuay
The JetQuay CIP (Commercially Important Person) Terminal is an exclusive, full-service private terminal at Singapore Changi Airport. It caters to business and luxury travelers who seek privacy, comfort, and personalized service. JetQuay provides a range of services, including check-in, baggage handling, immigration and customs clearance, and private transfer to the aircraft, all away from the hustle and bustle of the main airport terminals.

The facility is designed to offer a seamless and hassle-free experience for passengers, whether they are arriving, departing, or transiting through Singapore. Services might include the use of private lounges, meeting rooms, and shower facilities, along with personalized attention to ensure a smooth and comfortable journey. This terminal is ideal for VIPs, business executives, celebrities, and anyone looking for an exclusive travel experience at Changi Airport.
RSBU TRAVEL
HOW IT WORKS
The network of terminals at Changi Airport can be bewildering for travellers. Let our dedicated JetQuay representative escort and assist you through the travel channels.
PRIVATE JETS
from 2,000$
Meet and Greet, Baggage assistance, Electric Buggy, Private Immigration, Lounge Usage, Limo Transfer on Tarmac, Vip Room with Butler Services (Bottle of Champagne, Canapes)
JETSIDE
from 1800$
Meet and Greet, Baggage assistance, Electric Buggy, Private Immigration, Lounge Usage, Limo Transfer on Tarmac, Vip Room with Butler Services (Bottle of Champagne, Canapes)
GATEWAY
from 120$
Meet and Greet & Baggage assistance
QUAYSIDE
from 450$
Meet and Greet, Baggage assistance, Electric Buggy, Private Immigration, Lounge Usage
The network of terminals at Changi Airport can be bewildering for travellers. Let our dedicated JetQuay representative escort and assist you through the travel channels.
Relax in luxury as JetQuay’s world-class facilities calm you before your flight. Equipped with a dedicated check-in and immigration clearance area, sit back as the hardest parts of travel are settled for you.
Avoid the crowds and revel in true privacy with Jetside. Whether you’re arriving or departing, travel in a limousine to and from the gate via the tarmac. Circumvent the long immigration queues and baggage checkout. Instead, enjoy the full suite of lavish facilities available at the CIP terminal. From complimentary usage of a suite with an en-suite bathroom and a personal butler, to champagne and light refreshments.
As the choice terminal for private jets, JetQuay is equipped and furnished with a comprehensive suite of top-notch VIP services, including dedicated airline check-in and Immigration clearance, and a well-appointed lounge to wine and dine before your flight. Whether it’s complete privacy or special requests, the JetQuay team is ready to help you stay stress and hassle-free.
LEARN MORE
LEARN MORE
LEARN MORE
You may see the whole experience of JetQuay in our video:
* - RSBU Pte. Ltd.
WHY CHOOSE OUR SERVICE
We Make Sure That Your Every Trip Is Comfortable
Comprehensive luxury travel and MICE services
Personalized concierge service 24/7
Exclusive services
Unbeatable local knowledge
Deep understanding of the world of luxury & business travel
Awards and recognition
On Singapore market from 2013*
Awards
FAQ
The VIP experience begins the moment you step off the plane. With Gateway, JetQuay’s Guest Relations Officer will meet you at the aero-bridge’s exit upon arrival. Move through the crowds with ease as our dedicated team assists you through immigration, baggage claims, and customs to your preferred choice of transportation.
Arrival
Welcome to Singapore changi airport
Be greeted by a dedicated Guest Relations Officer at the aerobridge’s exit.
Be escorted through the Main Terminal for Immigration Clearance, and to the baggage belt for baggage collection.
Additional porter service is available upon request.
Our Guest Relations Officer will coordinate with your Chauffeur or receiving party at the Arrival Hall for pickup.
Thank you and we hope to see you again
From the moment you reach the terminal to your journey with your airline – start your trip right as our Guest Relations Officer greets you at the kerbside. Breeze through check-in and immigration clearance before settling down in the airport lounge or at your boarding gate.
Departure
Welcome to Singapore changi airport
Be greeted by a dedicated Guest Relations Officer along the kerbside at the Main Terminal (Departure Level).
Be escorted through the check-in counter at Departure Hall for baggage check-in and collection of Boarding Pass.
Be escorted through the Immigration Counters. GST refund service is available upon request.
Our Guest Relations Officer will send you off to the Departure Gate or your choice of Transit Lounge. Additional stops are chargeable at additional event rates.
Thank you and we hope to see you again
Breathe easy between transits – our Guest Relations Officers are here to settle you in. From meeting at the aerobridge upon arrival, you will be escorted to the transfer desk, airline lounge, or your connecting flight.
Transit
The VIP experience begins the moment you step off the plane. With Quayside, JetQuay’s Guest Relations Officer will meet you at the aero-bridge’s exit upon arrival. Move through the crowds on an electric buggy as you’re brought to the CIP Terminal for immigration clearance at a dedicated Immigration and Customs counter. Before heading off, freshen up and relax in our world-class lounge as we retrieve your baggage and make arrangements for your transportation to the city.
Arrival
Welcome to Singapore changi airport
Be greeted by a dedicated Guest Relations Officer at the aerobridge’s exit, then escorted via electric buggy to our CIP Terminal.
WELCOME TO JETQUAY CIP TERMINAL
Enjoy a hassle-free experience through our in-house Immigration for clearance.
Sit back and relax in our premium lounge
Enjoy exclusive facilities while our team retrieves your checked baggage.
Our Guest Relations Officer will escort you to your limousine at the porch.
Thank you & we hope to see you soon at JetQuay
Experience ease the moment you step into our lobby, where JetQuay’s Guest Relations Officer will greet you and direct you to our lounge. Don’t worry about your baggage – our team will handle all the check-in formalities while you relax and enjoy the exclusive facilities available. Then, be escorted to your departure gate on our electric buggy before boarding your flight.

Travellers who have booked a round trip may also enjoy complimentary parking for up to 3 days.
Departure
WELCOME TO JETQUAY CIP TERMINAL
Be greeted by a dedicated Guest Relations Officer at CIP Terminal. All departure formalities will be arranged by us (check-in,baggage handling, etc).
Sit back and relax in our premium lounge and enjoy exclusive facilities.
Our Guest Relations Officer will guide you through our in-house Immigration for clearance and security screening.
Be escorted via electric buggy to the Boarding Gate for your departure flight.

Pre-boarding procedure will be conducted at the gate.
Thank you & we hope to see you soon at JetQuay
GST refund and baggage wrapping services are available upon request.
Rest and relax between transits with top-notch facilities that elevate your travel journey. Upon arrival, meet one of JetQuay’s Guest Relations Officers at the exit of the aerobridge. Get escorted via electric buggy to our dedicated CIP Terminal where you can unwind in our premium lounge. Once you’re refreshed, be driven to the Boarding Gate, before heading off for your transit flight.
Transit
Avoid the crowds and revel in true privacy with Jetside. Whether you’re arriving or departing, travel in a limousine to and from the gate via the tarmac. Circumvent the long immigration queues and baggage checkout. Instead, enjoy the full suite of lavish facilities available at the CIP terminal. From complimentary usage of a suite with an en-suite bathroom and a personal butler, to champagne and light refreshments.
Arrival
Welcome to Singapore Changi Airport
Be greeted by a dedicated Guest Relations Officer at the aerobridge’s exit, then escorted via electric buggy to the nearest Tarmac Entrance.
Cruise through Singapore Changi Airport via Tarmac to CIP Terminal.
WELCOME TO JETQUAY CIP TERMINAL
Enjoy a hassle-free experience through our in-house Immigration for clearance.
Indulge in a glass of champagne served by your personal butler in the VIP SUITE while our team retrieves your checked baggage.
Avoid the crowds and revel in true privacy with Jetside. Whether you’re arriving or departing, travel in a limousine to and from the gate via the tarmac. Circumvent the long immigration queues and baggage checkout. Instead, enjoy the full suite of lavish facilities available at the CIP terminal. From complimentary usage of a suite with an en-suite bathroom and a personal butler, to champagne and light refreshments.
Departure
WELCOME TO JETQUAY CIP TERMINAL
Be greeted by a dedicated Guest Relations Officer at CIP Terminal. All departure formalities will be arranged by us (check-in, baggage handling, etc).
Indulge in a glass of champagne served by your personal butler in the VIP SUITE.
Our Guest Relations Officer will guide you through our in-house Immigration for clearance and security screening.
Cruise through Singapore Changi Airport via Tarmac to the Main Terminal.
GST refund and baggage wrapping services are available upon request.
contact us
info@rsbu-travel.com
E-mail
Phone number
RSBU Travel
Skype
6 Eu Tong Sen Street, #09-09, The Central, Soho 1, 059817
Address
+65 8123 5527
RSBU Travel ⓒ 2023
When considering booking a service with JetQuay, here are the key points to keep in mind regarding their rates and service conditions:

Rates and GST: All rates are quoted in USD and are subject to a 9% Goods and Services Tax (GST), effective from January 1, 2024.

Service Duration: The maximum duration for completion of both Gateway & Quayside services is 75 minutes. Services exceeding this duration will incur an additional event charge.

Surcharges:
○ A 15% surcharge applies for flights arriving or departing between 20:00 hrs to 07:00 hrs.
○ A 15% surcharge is also applicable for bookings made on the same day of travel.
○ Services for Terminal 4 are subject to a surcharge of S$100 per way.
○ Additional stops are charged as new events.
○ Peak season surcharges of 15% apply on the eve of and on public holidays.
○ Specific dates attract a 20% surcharge, including periods around New Year, Chinese New Year, the Airshow, Formula One, Christmas, and their respective dates in 2023-2025.

Children and Baggage:
○ Children aged 0 to 24 months are not charged. Children above 24 months are considered full paying passengers.
○ Baggage handling is limited to 2 pieces per passenger. Additional bags are charged at $50 per bag. Odd-sized luggage may incur extra charges.

Non-travelling Parties: Limited to 2 persons per event booking, with additional persons chargeable at $50 per person.

Amendments and Cancellations: Flight amendments or cancellations made less than 48 hours before the service date and time are charged in full. This also applies to no-shows.

Flight Delays: A 50% surcharge applies for prolonged flight delays (>6 hours).

Authority and Responsibility:
○ The Immigration & Checkpoints Authority of Singapore has final authority on granting priority clearance.
○ Passengers must ensure they are at the correct terminal (CIP Terminal) for departure. RSBU Travel is not responsible for no-show fees due to departure from the wrong terminal.

Restrictions: Departure through the CIP Terminal is not available for Low-Cost Carriers, including United Air. Check with RSBU Travel for restrictions related to other airlines.

Arrival Time: Passengers are required to arrive at the Jet Quay CIP Terminal at least 120 minutes before the scheduled departure time.

TERMS & CONDITIONS